Moments that Matter

Welcome to ‘Moments that Matter’ – where we examine the twists and turns of consumer behaviour from the spark of inspiration all the way to the checkout. In a world where the path to purchase is like a maze, we’re here to guide you through the chaos.

Examining the ever-evolving customer triggers and obstacles, this program is your shortcut to understanding the pivotal moments in your consumers’ journeys across a wide range of industries such as home retail, health, travel, finance, luxury, and food.